Operated by Alina Homecare Ltd

Alina Homecare Bromley

GoodRated 26/02/2020Home care · Orpington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Feb 2020
Respecting and promoting people's privacy, dignity and independence
Note26 Feb 2020
Supporting people to express their views and be involved in making decisions about their care
Note26 Feb 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Feb 2020
Staff support: induction, training, skills and experience
Note26 Feb 2020
Supporting people to live healthier lives, access healthcare services and support
Note26 Feb 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Feb 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Feb 2020
Ensuring consent to care and treatment in line with law and guidance

Note26 Feb 2020
Effective partnership working with GPs, district nurses, and social workers
Note26 Feb 2020
Person-centred care with individual needs, cultural preferences, and communication requirements documented in care plans
Note26 Feb 2020
Comprehensive audit systems covering medicines, care plans, staff records, and accidents and incidents
Note26 Feb 2020
Registered manager demonstrated strong community engagement including fundraising and local charity support
Note26 Feb 2020
Staff received regular supervision, induction aligned to the Care Certificate, and ongoing training
Note26 Feb 2020

Note26 Feb 2020
Improving care quality in response to complaints or concerns
Note26 Feb 2020
Meeting people's communication needs
Note26 Feb 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note26 Feb 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support

Note26 Feb 2020
Learning lessons when things go wrong
Note26 Feb 2020
Using medicines safely
Note26 Feb 2020
Preventing and controlling infection
Note26 Feb 2020
Staffing and recruitment
Note26 Feb 2020
Assessing risk, safety monitoring and management
Note26 Feb 2020
Systems and processes to safeguard people from the risk of abuse

Note26 Feb 2020
Working in partnership with others
Note26 Feb 2020
Engaging and involving people using the service, the public and staff
Note26 Feb 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note26 Feb 2020
Planning and promoting person-centred, high-quality care and support with openness; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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