Operated by Serenity Inmind Limited

Comfort Care

GoodRated 19/03/2026Home care · Sheffield

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note18 Mar 2020
Staff worked effectively with external health and social care professionals to support people's health needs.
Note18 Mar 2020
The provider's ethos and values were strongly person-centred, with leadership having frontline care experience.
Note18 Mar 2020
The registered manager was proactive, approachable and responsive to feedback, sending improvement actions immediately after inspection.
Note18 Mar 2020
The service achieved good continuity of care by consistently using the same core group of staff.
Note18 Mar 2020
Staff received comprehensive induction, ongoing training, supervision and appraisals.
Note18 Mar 2020
Detailed person-centred care plans were developed with involvement from people and their relatives.
Note18 Mar 2020
Care coordinators were involved in care delivery to maintain good oversight of people's care.
Note18 Mar 2020
Medicines were safely managed and staff were trained to administer medicines; relatives confirmed medicines were well managed.
Note18 Mar 2020
Staff were recruited safely with appropriate pre-employment checks in place before employment commenced.
Note18 Mar 2020
People consistently described staff as kind, caring and respectful, with one person noting some staff were 'even exceptional'.
minorperson_centred_care18 Mar 2020
Some people commented as staff rotas were not always provided they did not know who and when staff were going to arrive.
minorcommunication_with_families18 Mar 2020
Some people told us when they contacted Comfort Care by telephone there was not consistently a staff member available to speak with when they needed them.
minorgovernance18 Mar 2020
some minor improvements needed to people's call schedules to ensure these were consistently well-managed