Operated by Complete Service Solutions Ltd

Local Homecare

Requires improvementRated 13/11/2025Home care · Leeds

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note20 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note20 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note20 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Jul 2022
Staff support: induction, training, skills and experience
Note20 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Jul 2022
Registered manager responsive to feedback and good partnership working
Note20 Jul 2022
Good infection control practices and PPE availability
Note20 Jul 2022
Person-centred culture with people and relatives feeling listened to
Note20 Jul 2022
Comprehensive induction, ongoing training and regular supervision
Note20 Jul 2022
Sufficient staffing with calls not missed and timely arrival
Note20 Jul 2022
Robust recruitment process including DBS checks

Note20 Jul 2022
Learning lessons when things go wrong
Note20 Jul 2022
Preventing and controlling infection
Note20 Jul 2022
Staffing and recruitment
Note20 Jul 2022
Assessing risk, safety monitoring and management
Note20 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note20 Jul 2022
Using medicines safely

Note20 Jul 2022
Working in partnership with others
Note20 Jul 2022
Continuous learning and improving care
Note20 Jul 2022
How the provider understands and acts on the duty of candour
Note20 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Jul 2022
Engaging and involving people using the service, the public and staff
Note20 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements