Operated by Abbots Care Limited

Abbots Care Buckinghamshire

GoodRated 15/06/2023Home care · High Wycombe

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note15 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note15 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note15 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Jun 2023
Staff support: induction, training, skills and experience
Note15 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Jun 2023
Ensuring consent to care and treatment in line with law and guidance

Note15 Jun 2023
Service demonstrated responsiveness to CQC feedback, immediately commencing remedial actions during the inspection.
Note15 Jun 2023
Electronic care systems introduced to improve oversight of staff punctuality, medicines administration and care records.
Note15 Jun 2023
Provider leadership recognised at national level, with managing director receiving the first Chief Nurse for Adult Social Care Gold Award in 2021.
Note15 Jun 2023
Effective infection prevention and control measures, including a dedicated COVID-19 staff team during the pandemic.
Note15 Jun 2023
Tailored induction programme for internationally recruited staff, including support adapting to life in the UK.
Note

Note15 Jun 2023
End of life care and support
Note15 Jun 2023
Improving care quality in response to complaints or concerns
Note15 Jun 2023
Meeting people's communication needs
Note15 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Jun 2023
Preventing and controlling infection
Note15 Jun 2023
Using medicines safely
Note15 Jun 2023
Staffing and recruitment
Note15 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note15 Jun 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note15 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note15 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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