Operated by Moonstone Care UK Ltd

Moonstone Care UK

Requires improvementRated 1 Jul 2022Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Jan 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Jan 2022
Staff support: induction, training, skills and experience
Note26 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Jan 2022
Staff worked in partnership with healthcare professionals and made appropriate referrals
Note26 Jan 2022
Registered manager described as approachable, supportive and good at listening to staff
Note26 Jan 2022
Cultural and religious needs of people were met
Note26 Jan 2022
Good infection control practices with adequate PPE and regular COVID-19 testing
Note26 Jan 2022
Staff received training and supervision and felt supported by the registered manager
Note26 Jan 2022
People and relatives reported feeling safe with care staff who treated them with dignity and respect

Note26 Jan 2022
End of life care and support
Note26 Jan 2022
Improving care quality in response to complaints or concerns
Note26 Jan 2022
Meeting people's communication needs
Note26 Jan 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Jan 2022
Preventing and controlling infection
Note26 Jan 2022
Systems and processes to safeguard people from the risk of abuse
Note26 Jan 2022
Assessing risk, safety monitoring and management; Using medicines safely; Learning lessons when things go wrong
Note26 Jan 2022
Staffing and recruitment

Note26 Jan 2022
Working in partnership with others
Note26 Jan 2022
Engaging and involving people using the service, the public and staff
Note26 Jan 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Jan 2022
How the provider understands and acts on the duty of candour
Note26 Jan 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care