Operated by Midshires Care Limited

Helping Hands Ramsgate

GoodRated 26/02/2020Home care · Ramsgate

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Feb 2020
Respecting and promoting people's privacy, dignity and independence
Note26 Feb 2020
Supporting people to express their views and be involved in making decisions about their care
Note26 Feb 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Feb 2020
Ensuring consent to care and treatment in line with law and guidance
Note26 Feb 2020
Supporting people to live healthier lives, access healthcare services and support
Note26 Feb 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Feb 2020
Staff support: induction, training, skills and experience
Note26 Feb 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Feb 2020
Registered manager engaged with external agencies including Kent integrated care alliance and peer networks to share good practice.
Note26 Feb 2020
End-of-life wishes were recorded in detail including spiritual needs and DNACPR orders where chosen.
Note26 Feb 2020
Staff received comprehensive induction, Care Certificate training, regular supervision, competency checks and were encouraged to access additional training.
Note26 Feb 2020
Open and transparent culture promoted by the registered manager, with an 'open door' policy and regular feedback sought from people and families.
Note26 Feb 2020
Strong governance framework including audits on care plans, daily records, complaints, supervisions and training compliance.

Note26 Feb 2020
End of life care and support
Note26 Feb 2020
Improving care quality in response to complaints or concerns
Note26 Feb 2020
Meeting people's communication needs
Note26 Feb 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Feb 2020
Learning lessons when things go wrong
Note26 Feb 2020
Preventing and controlling infection
Note26 Feb 2020
Using medicines safely
Note26 Feb 2020
Staffing and recruitment
Note26 Feb 2020
Assessing risk, safety monitoring and management
Note26 Feb 2020
Systems and processes to safeguard people from the risk of abuse

Note26 Feb 2020
Engaging and involving people using the service, the public and staff; working in partnership with others
Note26 Feb 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note26 Feb 2020
How the provider understands and acts on the duty of candour
Note26 Feb 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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