Paragon Home Healthcare Ltd

GoodRated 20/07/2021Home care · Richmond

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note20 Jul 2021
Robust safer recruitment procedures including DBS checks, professional references and right-to-work documentation
Note20 Jul 2021
Proactive complaints handling with one formal complaint resolved promptly in the last 12 months
Note20 Jul 2021
People empowered to choose and change their care staff; full control exercised over the matching process
Note20 Jul 2021
Effective partnership working with NHS, spinal injury centres and the Spinal Injuries Association to promote best practice
Note20 Jul 2021
High engagement with people and families; service received 'TOP 20 Recommended Home Care Provider in London' award
Note20 Jul 2021
Strong clinical leadership with a registered nurse as clinical lead and 24-hour clinical support to minimise hospital admissions
Note20 Jul 2021
Highly detailed, person-centred care plans accessible via secure mobile app and updated in real time
Note20 Jul 2021
Specialised training tailored to individual client needs including spinal cord injury, oral suction, oxygen therapy and end-of-life care
Note20 Jul 2021
Electronic medicines management system with real-time monitoring and alerts for delayed administration; medicines subject to frequent audits
Note20 Jul 2021
Robust and individualised risk assessments using a risk matrix covering nutrition, skin integrity, manual handling and medicines
minorsupervision_appraisal20 Jul 2021
records showed that 'spot checks' took place, these were shown per person rather than against the staff member. This made it difficult to ensure that all staff had been observed on the job as necessar…