Operated by Midshires Care Limited

Helping Hands Birmingham

GoodRated 21/05/2021Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 May 2021
Respecting and promoting people's privacy, dignity and independence
Note21 May 2021
Supporting people to express their views and be involved in making decisions about their care
Note21 May 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note21 May 2021
Ensuring consent to care and treatment in line with law and guidance
Note21 May 2021
Staff working with other agencies to provide consistent, effective, timely care
Note21 May 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note21 May 2021
Staff support: induction, training, skills and experience
Note21 May 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 May 2021
Staff worked effectively with external health and social care professionals to meet people's changing needs.
Note21 May 2021
End of life care wishes were documented in care records.
Note21 May 2021
Complaints were effectively resolved with timely responses and actions taken to prevent recurrence.
Note21 May 2021
People and relatives were involved in care planning and their views were regularly sought through surveys and reviews.
Note21 May 2021
Enthusiastic, caring culture with staff demonstrating kindness, compassion and respect for dignity and independence.
Note21 May 2021

Note21 May 2021
End of life care and support
Note21 May 2021
Improving care quality in response to complaints or concerns
Note21 May 2021
Meeting people's communication needs
Note21 May 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 May 2021
Learning lessons when things go wrong
Note21 May 2021
Preventing and controlling infection
Note21 May 2021
Using medicines safely
Note21 May 2021
Staffing and recruitment
Note21 May 2021
Assessing risk, safety monitoring and management
Note21 May 2021
Systems and processes to safeguard people from the risk of abuse

Note21 May 2021
Working in partnership with others
Note21 May 2021
Engaging and involving people using the service, the public and staff
Note21 May 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note21 May 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info