Operated by Clarity Homecare (Direct) Ltd

Clarity Homecare Direct

GoodRated 4 Mar 2020Home care · Mansfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Oct 2022
Staff working with other agencies; supporting people to access healthcare
Note26 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Oct 2022
Staff support: induction, training, skills and experience
Note26 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Oct 2022
Effective complaints handling used to drive service improvement
Note26 Oct 2022
Proactive management promoting open culture and continuous professional development
Note26 Oct 2022
Staff understood MCA principles and obtained consent appropriately
Note26 Oct 2022
Positive risk-taking approach supporting people's independence
Note26 Oct 2022
Staff well trained, including in supporting people living with Alzheimer's, with positive feedback from healthcare professionals
Note26 Oct 2022
Safe recruitment practices and consistent, familiar staffing with no missed or late calls

Note26 Oct 2022
End of life care and support
Note26 Oct 2022
Improving care quality in response to complaints or concerns
Note26 Oct 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note26 Oct 2022
Meeting people's communication needs
Note26 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Oct 2022
Learning lessons when things go wrong
Note26 Oct 2022
Preventing and controlling infection
Note26 Oct 2022
Using medicines safely
Note26 Oct 2022
Staffing and recruitment
Note26 Oct 2022
Assessing risk, safety monitoring and management
Note26 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note26 Oct 2022
Continuous learning and improving care
Note26 Oct 2022
Engaging and involving people, the public and staff; working in partnership with others
Note26 Oct 2022
Duty of candour; understanding quality performance, risks and regulatory requirements
Note26 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info