Operated by Skyline Home Care Services Limited

Skyline Home Care Services

GoodRated 21/12/2022Home care · Epsom

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Feb 2022
Supporting people to express their views and be involved in making decisions about their care; respecting privacy, dignity and independence
Note23 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Feb 2022
Staff working with other agencies; supporting people to access healthcare services
Note23 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Feb 2022
Staff support: induction, training, skills and experience
Note23 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Dec 2022
Adequate PPE supplies and up-to-date infection control policy in place.
Note21 Dec 2022
Staff understood safeguarding responsibilities and MCA principles.
Note21 Dec 2022
Provider worked in partnership with external agencies and healthcare professionals to drive improvements.
Note21 Dec 2022
Management visible and accessible; people, relatives and staff gave positive feedback about the registered manager.
Note21 Dec 2022
Complaints robustly investigated with witness statements, findings and responses documented.
Note21 Dec 2022

Note23 Feb 2022
Improving care quality in response to complaints or concerns
Note23 Feb 2022
Meeting people's communication needs
Note23 Feb 2022
End of life care and support; planning personalised care to meet needs and preferences

Note23 Feb 2022
Learning lessons when things go wrong
Note23 Feb 2022
Preventing and controlling infection
Note23 Feb 2022
Using medicines safely
Note23 Feb 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Feb 2022
Staffing and recruitment
Note23 Feb 2022
Assessing risk, safety monitoring and management

Note23 Feb 2022
Working in partnership with others
Note23 Feb 2022
Duty of candour; engaging people, public and staff; continuous learning and improving care
Note23 Feb 2022
Promoting a positive culture; managers and staff understanding roles, quality, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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