Operated by Ross Jones Limited

Caremark (Sefton)

GoodRated 20/12/2018Home care · Southport

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

caring

Note29 Jan 2020
Involvement in care decisions
Note29 Jan 2020
Person-centred care and dignity

effective

Note29 Jan 2020
Health and wellbeing support
Note29 Jan 2020
Supervision and appraisal
Note29 Jan 2020
Staff training and induction

Other

Note29 Jan 2020
100% of people said staff had the right skills and knowledge and would recommend the service
Note29 Jan 2020
Incidents and accidents subject to formal review process with short-term and long-term actions
Note29 Jan 2020
Robust quality monitoring systems including spot checks, care file audits, telephone reviews, and monthly audits with KPIs
Note29 Jan 2020
People given choice about gender of care staff and times when care was provided
Note29 Jan 2020
Care plans were detailed and focused on the person, not just their care needs
Note29 Jan 2020
Staff supervised every six to eight weeks with annual appraisals

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Assessment and care planning involvement

safe

Note29 Jan 2020
Medication management
Note29 Jan 2020
Staffing and recruitment
Note29 Jan 2020
Safeguarding and risk management

well_led

Note29 Jan 2020
Quality monitoring and governance
Note29 Jan 2020
Registered manager in post

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: PR8 2DT
Registered manager: Not on record
Local authority: Sefton
Region: North West
City: Southport
Last CQC check: 20/Dec/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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