Operated by Thames Homecare Service Ltd

Thames Homecare Service Ltd - Southwark

GoodRated 19/03/2020Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note27 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note27 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note27 Jul 2022
Staff support: induction, training, skills and experience
Note27 Jul 2022
Ensuring consent to care and treatment in line with law and guidance

Note27 Jul 2022
Cultural and religious needs recorded and supported
Note27 Jul 2022
Open, person-centred culture praised by staff, people and relatives
Note27 Jul 2022
Improved governance and quality assurance systems with monitoring of incidents and audits
Note27 Jul 2022
Regular staff supervision, appraisal, induction and ongoing training
Note27 Jul 2022
Consent and MCA principles properly applied with care records signed
Note27 Jul 2022
Staff trained in safeguarding and confident in escalation routes

Note27 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Jul 2022
Preventing and controlling infection
Note27 Jul 2022
Staffing and recruitment
Note27 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note27 Jul 2022
Using medicines safely

Note27 Jul 2022
Working in partnership with others
Note27 Jul 2022
Continuous learning and improving care
Note27 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Jul 2022
Engaging and involving people using the service, the public and staff
Note27 Jul 2022
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
Note27 Jul 2022
Duty of candour and reporting notifications to CQC