Operated by Liberty Private Care Ltd

Liberty Private Care

GoodRated 28/10/2023Home care · Bournemouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note28 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Oct 2023
Staff support: induction, training, skills and experience
Note28 Oct 2023
Ensuring consent to care and treatment in line with law and guidance

Note28 Oct 2023
New starters received induction in line with the Care Certificate standards.
Note28 Oct 2023
Staff received mandatory training including moving and handling, medication administration and first aid.
Note28 Oct 2023
The registered manager demonstrated openness and honesty throughout the inspection and understood duty of candour.
Note28 Oct 2023
Quality assurance systems covered a broad scope of monitoring at management and provider level.
Note28 Oct 2023
The service was proactive at identifying health concerns and referring to appropriate healthcare professionals.
Note28 Oct 2023
Staff had adequate PPE supplies and infection control training was in place.

Note28 Oct 2023
Preventing and controlling infection
Note28 Oct 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note28 Oct 2023
Staffing and recruitment
Note28 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Oct 2023
Using medicines safely

Note28 Oct 2023
Working in partnership with others
Note28 Oct 2023
Managers and staff being clear about their roles; Continuous learning and improving care; Engaging people and staff
Note28 Oct 2023
How the provider understands and acts on the duty of candour
Note28 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info