Operated by Alderson Limited

Libertas HBRS

GoodRated 13/10/2021Home care · Sleaford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Supporting people to express their views and be involved in making decisions about their care
Note12 Dec 2025
Respecting and promoting people's privacy, dignity and independence; respecting equality and diversity
Note12 Dec 2025
Ensuring people are well treated and supported

Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Supporting people to live healthier lives, access healthcare services and support
Note12 Dec 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2025
Staff working with other agencies to provide consistent, effective, timely care
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
Incident learning culture; reflective leadership style with actions taken following complaints to improve communication.
Note12 Dec 2025
Safe recruitment practices with all necessary pre-employment checks carried out.
Note12 Dec 2025
High levels of service user and family satisfaction evidenced through surveys and thank you correspondence.
Note12 Dec 2025
Effective multi-agency working with GPs, district nurses, occupational therapists and other health and social care professionals.
Note12 Dec 2025
Robust governance systems including real-time call monitoring, monthly performance reports to the commissioner, and regular quality audits.
Note

Note12 Dec 2025
End of life care and support
Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Assessing risk, safety monitoring and management
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse

Note12 Dec 2025
Managers and staff being clear about their roles; continuous learning and improving care
Note12 Dec 2025
Engaging and involving people using the service, the public and staff; working in partnership with others
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info