Operated by Gemini Exclusive Care Limited

Gemini Exclusive Care

GoodRated 1 Oct 2023Home care · Wellingborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jun 2025
Respecting and promoting people's privacy, dignity and independence
Note6 Jun 2025
Supporting people to express their views and be involved in making decisions about their care
Note6 Jun 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Jun 2025
Staff working with other agencies to provide consistent, effective, timely care
Note6 Jun 2025
Supporting people to eat and drink enough with choice in a balanced diet
Note6 Jun 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Jun 2025
Staff support: induction, training, skills and experience
Note6 Jun 2025
Ensuring consent to care and treatment in line with law and guidance

Note6 Jun 2025
Staff worked with other professionals to support people's health needs effectively.
Note6 Jun 2025
People's privacy, dignity and independence were respected and promoted.
Note6 Jun 2025
People were supported with nutrition, health access and involvement in care decisions.
Note6 Jun 2025
Infection control procedures were followed; staff used appropriate PPE consistently.
Note6 Jun 2025
Staff understood safeguarding responsibilities and reported concerns to relevant authorities.
Note6 Jun 2025
People received care from regular, consistent staff teams who knew them well and were trusted.

Note6 Jun 2025
End of life care and support
Note6 Jun 2025
Improving care quality in response to complaints or concerns
Note6 Jun 2025
Meeting people's communication needs
Note6 Jun 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Jun 2025
Working in partnership with others
Note6 Jun 2025
Engaging and involving people, continuous learning and improving care
Note6 Jun 2025
How the provider understands and acts on the duty of candour
Note6 Jun 2025
Promoting a positive culture; managers and staff being clear about their roles and understanding quality, performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info