Operated by Care Quality Services Limited

Care Quality Services Brighton and Hove

GoodRated 1 Jul 2026Home care · Brighton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Feb 2020
Ensuring people are well treated and supported; equality and diversity
Note14 Feb 2020
Respecting and promoting people's privacy, dignity and independence
Note14 Feb 2020
Supporting people to express their views and be involved in making decisions about their care

Note14 Feb 2020
Ensuring consent to care and treatment in line with law and guidance
Note14 Feb 2020
Staff skills, knowledge and experience
Note14 Feb 2020
Supporting people to eat and drink enough with choice in a balanced diet
Note14 Feb 2020
Supporting people to live healthier lives, access healthcare services and support
Note14 Feb 2020
Staff working with other agencies to provide consistent, effective, timely care
Note14 Feb 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Feb 2020
Emotional wellbeing supported, including a thoughtful bereavement gesture (forget-me-not seeds) for bereaved people.
Note14 Feb 2020
Robust quality assurance including audits, spot checks, home visits, satisfaction surveys and CQC notifications made in a timely way.
Note14 Feb 2020
Open, inclusive leadership culture with accessible registered manager and high staff morale.
Note14 Feb 2020
Technology (real-time monitoring system) used to track care workers and ensure timely care delivery.

Note14 Feb 2020
Improving care quality in response to complaints or concerns
Note14 Feb 2020
End of life care and support
Note14 Feb 2020
Meeting people's communication needs
Note14 Feb 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note14 Feb 2020
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note14 Feb 2020
Staffing and recruitment
Note14 Feb 2020
Learning lessons when things go wrong
Note14 Feb 2020
Preventing and controlling infection
Note14 Feb 2020
Using medicines safely
Note14 Feb 2020
Assessing risk, safety monitoring and management
Note14 Feb 2020
Systems and processes to safeguard people from the risk of abuse

Note14 Feb 2020
How the provider understands and acts on the duty of candour
Note14 Feb 2020
Continuous learning and improving care
Note14 Feb 2020
Working in partnership with others
Note14 Feb 2020
Engaging and involving people using the service, the public and staff
Note14 Feb 2020
Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
Note14 Feb 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering