Operated by Reliance Care Services Limited

Reliance Care Services Cambridge

GoodRated 23/06/2021Home care · Cambridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Aug 2019
Respecting and promoting people's privacy, dignity and independence
Note9 Aug 2019
Supporting people to express their views and be involved in making decisions about their care
Note9 Aug 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Aug 2019
Ensuring consent to care and treatment in line with law and guidance
Note9 Aug 2019
Staff working with other agencies; supporting people to live healthier lives
Note9 Aug 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Aug 2019
Staff support: induction, training, skills and experience
Note9 Aug 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Jul 2021
Accessible Information Standard met with care plans and information available in different formats if needed.
Note15 Jul 2021
Staff deployed punctually and flexibly to meet people's needs and preferences.
Note15 Jul 2021
End of life care training arranged with a local hospice and people's end of life wishes recorded and respected.
Note15 Jul 2021
Complaints investigated thoroughly and action taken promptly.
Note15 Jul 2021
Registered manager provided hands-on care alongside staff, fostering an open and supportive culture.
Note15 Jul 2021

Note9 Aug 2019
End of life care and support
Note9 Aug 2019
Improving care quality in response to complaints or concerns
Note9 Aug 2019
Supporting people to develop and maintain relationships to avoid social isolation
Note9 Aug 2019
Meeting people's communication needs
Note9 Aug 2019
Planning personalised care to ensure people have choice and control

Note9 Aug 2019
Managers and staff understanding quality, performance, risks and regulatory requirements; working in partnership
Note9 Aug 2019
Duty of candour; engaging and involving people, public and staff
Note9 Aug 2019
Promoting a positive culture; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info