Operated by Nottingham Assured Home Care Ltd

Nottingham Assured Home Care Limited

GoodRated 27/03/2019Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note3 Apr 2022
Open culture, duty of candour upheld, and proactive engagement with people, staff and external professionals
Note3 Apr 2022
Lessons learned from incidents, including new electronic incident system and improved log sheets
Note3 Apr 2022
Strong, person-centred leadership from the registered manager with weekly audits and improved oversight
Note3 Apr 2022
Robust safeguarding processes and staff training; people felt safe
Note3 Apr 2022
Safe recruitment processes and sufficient staffing with punctual care calls
Note3 Apr 2022
Effective infection prevention and control measures including COVID-19 compliance and PPE use
Note3 Apr 2022
Risks assessed, managed and clearly documented in care plans
Note3 Apr 2022
Medicines managed safely with new MAR records, staff training and competency checks

Note3 Apr 2022
Working in partnership with others
Note3 Apr 2022
Engaging and involving people using the service, the public and staff
Note3 Apr 2022
How the provider understands and acts on the duty of candour
Note3 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care