Operated by Assist Care Group Limited

Assist Care Group - Surrey

GoodRated 25/12/2019Home care · Dorking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Dec 2019
Respecting and promoting people's privacy, dignity and independence
Note25 Dec 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Dec 2019
Ensuring consent to care and treatment in line with law and guidance
Note25 Dec 2019
Supporting people to live healthier lives, access healthcare services and support
Note25 Dec 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Dec 2019
Staff support: induction, training, skills and experience
Note25 Dec 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Dec 2019
Complaints handled promptly and to people's satisfaction with no outstanding complaints at inspection.
Note25 Dec 2019
People felt safe, respected and involved in their care decisions.
Note25 Dec 2019
Effective partnership working with district nurses, social services and local authority quality assurance teams.
Note25 Dec 2019
Positive staff culture with recognition schemes, welfare chats and grief support for staff.
Note25 Dec 2019
Governance arrangements were robust with audits, spot checks, supervision and quality assurance processes in place.
Note25 Dec 2019

Note25 Dec 2019
Improving care quality in response to complaints or concerns
Note25 Dec 2019
Meeting people's communication needs and supporting people to avoid social isolation
Note25 Dec 2019
End of life care and support
Note25 Dec 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Dec 2019
Learning lessons when things go wrong
Note25 Dec 2019
Preventing and controlling infection
Note25 Dec 2019
Using medicines safely
Note25 Dec 2019
Staffing and recruitment
Note25 Dec 2019
Assessing risk, safety monitoring and management
Note25 Dec 2019
Systems and processes to safeguard people from the risk of abuse

Note25 Dec 2019
Working in partnership with others
Note25 Dec 2019
Continuous learning and improving care
Note25 Dec 2019
Engaging and involving people using the service, the public and staff
Note25 Dec 2019
How the provider understands and acts on the duty of candour
Note25 Dec 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 Dec 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Qualis Home Care Limited

Good2.9 km awaySurrey

Registered manager: Barber, David

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