Home Link Care Services

Hull, HU10 · Established 12/1 · Operated by Home Link Care Services Limited

A CQC-regulated home-care provider serving Hull, registered since 12/1. Rated Requires improvement at its most recent CQC inspection (27/08/2021).

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What the CQC found

The five questions inspectors ask, and how Home scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests”
CQC inspection report, Aug 2022

“There were no records of staff meetings and records relating of supervision did not demonstrate how the provider had engaged with staff to seek feedback and drive improvement.”
CQC inspection report, Aug 2022

“They're always late. We get a phone call much later than the call time saying they are going to be late. I just expect it now.”
CQC inspection report, Aug 2022

Inspection history

The trajectory matters as much as the latest rating.

Aug 2022
Inadequate
Your Choice 4 Care was rated Inadequate and placed in special measures following a focused inspection that found breaches relating to safe care and treatment, safeguarding, staffing, good governance and failure to notify CQC of notifiable incidents. Significan…
Mar 2022
Requires improvement
The service improved from Inadequate to Requires Improvement and exited Special Measures, with progress on infection control, recruitment, safeguarding and risk assessment. However, continued breaches of Regulations 12 and 17 were found relating to inaccurate…
Aug 2019
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Home does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at HU10 7BY in Hull. Service area not formally published; we recommend asking the agency directly when requesting a quote.

HU10

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