White Rose Homecare Limited

GoodRated 12 Nov 2021Home care · Bradford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Dec 2021
Supporting people to express their views and be involved in making decisions about their care
Note11 Dec 2021
Respecting and promoting people's privacy, dignity and independence
Note11 Dec 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Dec 2021
Ensuring consent to care and treatment in line with law and guidance
Note11 Dec 2021
Staff working with other agencies to provide consistent, effective, timely care
Note11 Dec 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Dec 2021
Staff support: induction, training, skills and experience
Note11 Dec 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Dec 2021
Infection prevention and control systems including PPE access and training were in place.
Note11 Dec 2021
Feedback from people and staff was actively sought, recorded, and used to drive improvements.
Note11 Dec 2021
The registered manager was described as passionate, empowering and always available to staff.
Note11 Dec 2021
Quality assurance systems including an independent auditor were in place to monitor service quality.
Note11 Dec 2021
People's communication needs were assessed in line with Accessible Information Standards.
Note11 Dec 2021

Note11 Dec 2021
End of life care and support
Note11 Dec 2021
Improving care quality in response to complaints or concerns
Note11 Dec 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Dec 2021
Meeting people's communication needs
Note11 Dec 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Dec 2021
Learning lessons when things go wrong
Note11 Dec 2021
Preventing and controlling infection
Note11 Dec 2021
Staffing and recruitment
Note11 Dec 2021
Systems and processes to safeguard people from the risk of abuse
Note11 Dec 2021
Assessing risk, safety monitoring and management
Note11 Dec 2021
Using medicines safely

Note11 Dec 2021
Working in partnership with others
Note11 Dec 2021
Engaging and involving people using the service, the public and staff
Note11 Dec 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info