Operated by Wigan Council

Wigan Reablement Service

OutstandingRated 21/06/2019Home care · Wigan

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

29 findings

Note30 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note30 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note30 Aug 2023
Ensuring people are well treated and supported; equality and diversity

Note30 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Aug 2023
Staff support: induction, training, skills and experience
Note30 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note30 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care

Note30 Aug 2023
Staff empowered to make day-to-day decisions and supported to complete NVQ Level 3 and Care Certificate.
Note30 Aug 2023
Robust governance including a quality assurance dashboard, driving improvement plan, and per-package audits from referral to discharge.
Note30 Aug 2023
Registered manager described as enthusiastic, positive role model who knew all staff personally and fostered an open-door culture.
Note30 Aug 2023
Strong multi-agency working with hospital discharge teams, occupational therapists, district nurses, and community organisations.
Note30 Aug 2023
Exceptionally person-centred care with support plans changed immediately in response to people's wishes.
Note

Note30 Aug 2023
End of life care and support
Note30 Aug 2023
Improving care quality in response to complaints or concerns
Note30 Aug 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note30 Aug 2023
Preventing and controlling infection
Note30 Aug 2023
Using medicines safely
Note30 Aug 2023
Staffing and recruitment
Note30 Aug 2023
Assessing risk, safety monitoring and management
Note30 Aug 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note30 Aug 2023
Continuous learning and improving care; planning and promoting person-centred, high-quality care
Note30 Aug 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note30 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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