Operated by Ambition Community Healthcare Ltd

Ambition Community Healthcare

GoodRated 6 Nov 2022Home care · Dereham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note13 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note13 Jun 2022
Supporting people to eat and drink and access healthcare services
Note13 Jun 2022
Staff support: induction, training, skills and experience
Note13 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Jun 2022
Privacy, dignity and independence consistently upheld; positive feedback from people and relatives
Note13 Jun 2022
Good partnership working with families, commissioners and health professionals
Note13 Jun 2022
Effective governance with weekly incident review, audits, surveys and quarterly newsletters
Note13 Jun 2022
Strong, positive culture with staff opportunities for development, internal promotion and recognition
Note13 Jun 2022
Well-managed risks, infection prevention and control, and safe medicines administration with regular nurse-led audits
Note13 Jun 2022

Note13 Jun 2022
End of life care and support
Note13 Jun 2022
Improving care quality in response to complaints or concerns
Note13 Jun 2022
Meeting people's communication needs
Note13 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Jun 2022
Preventing and controlling infection
Note13 Jun 2022
Using medicines safely
Note13 Jun 2022
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note13 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note13 Jun 2022
Staffing and recruitment

Note13 Jun 2022
Working in partnership with others
Note13 Jun 2022
Continuous learning and improving care
Note13 Jun 2022
Managers and staff being clear about roles, quality, risk and regulatory requirements
Note13 Jun 2022
Duty of candour and openness
Note13 Jun 2022
Promoting a positive, person-centred culture and engaging people and staff