Operated by Lilyrose Care Group Limited

Lilyrose Care Group Ltd, Cambridge

GoodRated 15/07/2022Home care · Huntingdon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

25 findings

Note15 Jul 2022
Worked in partnership with external care professionals
Note15 Jul 2022
Provider sought feedback through surveys, care reviews and day to day contact
Note15 Jul 2022
Effective communication with staff; staff felt valued and well supported
Note15 Jul 2022
Manager acknowledged and responded when things went wrong; lessons shared with staff
Note15 Jul 2022
Safeguarding training in place; staff confident to report concerns internally and externally
Note15 Jul 2022
Effective infection prevention and control measures and PPE provision
Note15 Jul 2022
Medicines well managed by trained and competent staff with regular competency checks
Note15 Jul 2022
Required recruitment checks completed prior to staff working for the service
minorstaff_training15 Jul 2022
Not trained properly to meet their family member's needs.
moderategovernance15 Jul 2022
such an event had occurred since our last inspection, and not been reported to us
minorrecord_keeping15 Jul 2022
some staff induction records had not been fully completed
minorinfection_control15 Jul 2022
two people told us staff were not always wearing masks correctly
moderatestaff_competency15 Jul 2022
[The service] has a high turnover of staff... but the new ones never stay long.
moderatestaffing_levels15 Jul 2022
Continually firefighting due to shortage of staff and problems with recruitment.
moderatecare_planning15 Jul 2022
there was not always clear guidance for staff of when to call for emergency care

Note15 Jul 2022
Learning lessons when things go wrong
Note15 Jul 2022
Preventing and controlling infection
Note15 Jul 2022
Using medicines safely
Note15 Jul 2022
Assessing risk, safety monitoring and management
Note15 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note15 Jul 2022
Staffing and recruitment

Note15 Jul 2022
Working in partnership with others
Note15 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Jul 2022
Engaging and involving people using the service, the public and staff
Note15 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info