Operated by G P Homecare Limited

Radis Community Care (Nottingham)

GoodRated 4 Mar 2020Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2020
Respecting and promoting people's privacy, dignity and independence
Note4 Apr 2020
Supporting people to express their views and be involved in making decisions about their care
Note4 Apr 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Apr 2020
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2020
Staff working with other agencies to provide consistent, effective, timely care
Note4 Apr 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Apr 2020
Staff support: induction, training, skills and experience
Note4 Apr 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Jan 2021
24-hour on-call system in place; care coordinators cross-referenced call logs with timesheets in real time
Note28 Jan 2021
Service proactive in preventing social isolation, matching staff to people for continuity and language needs
Note28 Jan 2021
Regular weekly and monthly audits by manager plus annual provider representative site visits
Note28 Jan 2021
Complaints log fully maintained with manager sign-off; practices reviewed post-complaint to prevent reoccurrence
Note28 Jan 2021
Individualised, person-centred care plans reviewed regularly; people involved in care planning decisions
Note

Note4 Apr 2020
Improving care quality in response to complaints or concerns
Note4 Apr 2020
Meeting people's communication needs
Note4 Apr 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Apr 2020
Using medicines safely
Note4 Apr 2020
Staffing and recruitment
Note4 Apr 2020
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note4 Apr 2020
Systems and processes to safeguard people from the risk of abuse

Note4 Apr 2020
Working in partnership with others
Note4 Apr 2020
Continuous learning and improving care
Note4 Apr 2020
Engaging and involving people using the service, the public and staff
Note4 Apr 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Apr 2020
How the provider understands and acts on the duty of candour
Note4 Apr 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering