Iconic Care Limited

GoodRated 4 Sept 2022Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care
Note9 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Apr 2022
Staff support: induction, training, skills and experience
Note9 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Apr 2022
Staff felt supported by and able to approach the registered manager
Note9 Apr 2022
Registered manager visited the person multiple times a week to check on care quality
Note9 Apr 2022
Staff sought consent and had received MCA training
Note9 Apr 2022
Staff respected privacy, dignity and promoted independence
Note9 Apr 2022
Staff received training relevant to their role and completed the Care Certificate during induction
Note9 Apr 2022
Safe recruitment practices including DBS checks were carried out

Note9 Apr 2022
End of life care and support
Note9 Apr 2022
Improving care quality in response to complaints or concerns
Note9 Apr 2022
Meeting people's communication needs
Note9 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Apr 2022
Working in partnership with others
Note9 Apr 2022
How the provider understands and acts on the duty of candour
Note9 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note9 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info