Operated by El Care Services Limited

EL Care Services Limited

GoodRated 27/04/2023Home care · Bolton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note28 Apr 2023
Governance systems provided effective oversight and monitoring of the service
Note28 Apr 2023
End of life care plans were individualised, person-centred and developed with the person
Note28 Apr 2023
Effective infection prevention and control practices including appropriate PPE use
Note28 Apr 2023
Registered manager maintained regular quality checks, spot checks and open communication with staff and people
Note28 Apr 2023
People and relatives were fully involved in care planning, reviews and decision-making
Note28 Apr 2023
Staff completed thorough induction programmes including shadowing before working alone
Note28 Apr 2023
Medicines were managed safely with competency checks and appropriate risk assessments in place
Note28 Apr 2023
Staff were up to date with safeguarding training and demonstrated good awareness of safeguarding procedures