Operated by Vista Care Solutions Limited

Sunlight Care Newham

GoodRated 19/12/2019Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note19 Dec 2019
Service worked effectively with district nurses, occupational therapists, speech and language therapists and local authority
Note19 Dec 2019
Quality assurance processes included internal audits, unannounced spot checks, staff observations and self-assessment tool
Note19 Dec 2019
Registered manager praised by people, relatives, staff and health professionals as approachable, supportive and proactive
Note19 Dec 2019
Strong person-centred culture with people's cultural, religious, communication and equality needs reflected in care plans
Note19 Dec 2019
Care records were person-centred, detailed and regularly reviewed with involvement of people and their relatives
Note19 Dec 2019
Staff received regular supervision, induction including shadowing, and ongoing training accessible via phone and website
Note19 Dec 2019
Robust recruitment process including DBS checks, references, health screening and full employment histories
Note19 Dec 2019
Medicines managed safely with electronic MAR system providing automatic alerts to care coordinators for missed administrations
Note19 Dec 2019
People and relatives reported feeling safe; staff demonstrated clear knowledge of safeguarding procedures and escalation routes
minorincident_learning19 Dec 2019
The provider did not record lessons learnt. We discussed this with the registered manager who told us they would review, and record lessons learnt moving forward.