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Requires improvement

Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable

Herne Bay, CT6 · Established 09/0 · Operated by Care at Home Services (South East) Limited

A CQC-regulated home-care provider serving Herne Bay, registered since 09/0. Rated Requires improvement at its most recent CQC inspection (24/06/2023).

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What the CQC found

The five questions inspectors ask, and how Care scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Accidents and incidents were recorded and reviewed to identify patterns.”
CQC inspection report, Jun 2023

“The registered manager worked in partnership with the local authority and healthcare professionals.”
CQC inspection report, Jun 2023

“People were supported to maintain independence and staff worked within MCA principles.”
CQC inspection report, Jun 2023

Inspection history

The trajectory matters as much as the latest rating.

Jun 2023
Requires improvement
Care at Home Services (South East) Ltd deteriorated from Good to Requires Improvement, with breaches of Regulation 17 (good governance) identified in relation to inconsistent audits, inaccurate medicines recording, absent PRN protocols, and insufficient care p…
Oct 2021
Not rated
Oct 2021
Not rated
Jan 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Care does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CT6 7GQ in Herne Bay. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CT6

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