Herts at Home

Letchworth Garden City, SG6 · Established 2018

A CQC-regulated home-care provider serving Letchworth Garden City, registered since 2018. Rated Requires improvement at its most recent CQC inspection (Jan 2023).

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What the CQC found

The five questions inspectors ask, and how Herts scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“People were supported to be as independent as possible with a risk assessment process.”
CQC inspection report, Jan 2023

“Health and social care professionals reported the management team were always responsive and committed to working collaboratively.”
CQC inspection report, Jan 2023

“People felt safe and relatives were confident people were protected from abuse and avoidable harm.”
CQC inspection report, Jan 2023

Inspection history

The trajectory matters as much as the latest rating.

Jan 2023
Requires improvement
Herts at Home was rated Requires Improvement overall following a focused inspection of Safe and Well-led, downgraded from Good at the previous 2019 inspection. Key failures included a breach of Regulation 17 (Good Governance) due to ineffective quality assuran…
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Herts does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SG6 3JF in Letchworth Garden City. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SG6

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