Note31 Jan 2023
People were supported to be as independent as possible with a risk assessment process.
Note31 Jan 2023
Health and social care professionals reported the management team were always responsive and committed to working collaboratively.
Note31 Jan 2023
People felt safe and relatives were confident people were protected from abuse and avoidable harm.
Note31 Jan 2023
Incidents and accidents were recorded, investigated by local managers and reviewed by the senior management team.
Note31 Jan 2023
Care workers had received infection control training and performance was assessed at local management spot checks.
Note31 Jan 2023
Care workers were trained and had their competencies to safely administer medicines checked by senior staff.
Note31 Jan 2023
Safe and effective recruitment practices were followed to help ensure recruits were of good character and sufficiently experienced.
moderateincident_learning31 Jan 2023
Despite these regular checks the senior management team were not aware of some of the issues identified through feedback with people, their relatives and staff.
moderateleadership31 Jan 2023
Care workers advised the management culture from the top was not open and transparent, senior management were not approachable and did not serve to support them to do their roles.
criticalgovernance31 Jan 2023
The provider had not effectively used their quality assurance systems and processes to assess, monitor and improve the quality and safety of the service. This was a breach of Regulation 17.
moderatestaff_training31 Jan 2023
Herts at Home training matrix did not reflect fire safety training and care workers confirmed they had not received this training.
minorcommunication_with_families31 Jan 2023
The office never ring us to say the care worker is running late. I have had to ring before now just to check we were going to have a care visit as it was so late in the day.
moderateperson_centred_care31 Jan 2023
People said the agency staff seldom read the care plans to gain an understanding about how to provide person centred and consistent care.
moderatestaffing_levels31 Jan 2023
There were not always enough suitably experienced, skilled and qualified permanent care workers deployed to meet people's individual support needs.