Operated by Because We Care Northampton Ltd

Because We Care Northampton

InadequateRated 25/03/2026Home care · Northampton

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2020
Respecting and promoting people's privacy, dignity and independence
Note29 Jan 2020
Supporting people to express their views and be involved in making decisions
Note29 Jan 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jan 2020
Ensuring consent to care and treatment in line with law and guidance
Note29 Jan 2020
Staff working with other agencies and supporting people to live healthier lives
Note29 Jan 2020
Supporting people to eat and drink enough
Note29 Jan 2020
Assessing people's needs and choices
Note29 Jan 2020
Staff support: induction, training, skills and experience

Note29 Jan 2020
The registered manager was committed to providing personalised care and was open to making improvements following inspection.
Note29 Jan 2020
Staff empowered people to maintain independence and supported them to manage their healthcare needs.
Note29 Jan 2020
Medication Administration Records were completed and medicines were safely stored.
Note29 Jan 2020
Staff understood safeguarding procedures and how to report concerns to external organisations.
Note29 Jan 2020
People received their care at the times they required it, and staff stayed for the required length of time.
Note

Note29 Jan 2020
Improving care quality in response to complaints or concerns
Note29 Jan 2020
Meeting people's communication needs
Note29 Jan 2020
End of life care and support
Note29 Jan 2020
Planning personalised care to ensure people have choice and control

Note29 Jan 2020
Preventing and controlling infection
Note29 Jan 2020
Using medicines safely
Note29 Jan 2020
Systems and processes to safeguard people from the risk of abuse
Note29 Jan 2020
Learning lessons when things go wrong
Note29 Jan 2020
Assessing risk, safety monitoring and management
Note29 Jan 2020
Staffing and recruitment

Note29 Jan 2020
How the provider understands and acts on the duty of candour
Note29 Jan 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jan 2020
Engaging and involving people using the service, the public and staff
Note29 Jan 2020
Managers and staff being clear about their roles; continuous learning; working in partnership

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info