Operated by Plymouth City Council

Plymouth City Council Independence@Home Service

GoodRated 12 Jun 2019Home care · Plymouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 May 2023
Respecting and promoting people's privacy, dignity and independence
Note6 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 May 2023
Supporting people to live healthier lives, access healthcare services and support
Note6 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 May 2023
Staff support: induction, training, skills and experience
Note6 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 May 2023
End of life care delivered in partnership with relatives and community healthcare professionals
Note6 May 2023
Staff received regular supervision, appraisals, direct observations and competency assessments
Note6 May 2023
Person-centred ethos of 'enable not disable' with people fully involved in goal-setting and care planning
Note6 May 2023
Robust quality assurance and governance systems including service improvement plan and regular audits
Note6 May 2023
Strong multi-agency working with Livewell Southwest, occupational therapist, community nurses and GPs
Note6 May 2023

Note6 May 2023
End of life care and support
Note6 May 2023
Improving care quality in response to complaints or concerns
Note6 May 2023
Meeting people's communication needs
Note6 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 May 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note6 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note6 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info