Operated by 365 Divine Care LTD

365 Divine Care

GoodRated 13/08/2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note13 Mar 2024
Supporting people to live healthier lives, access healthcare services and support
Note13 Mar 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Mar 2024
Ensuring consent to care and treatment in line with law and guidance
Note13 Mar 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note13 Mar 2024
Staff support: induction, training, skills and experience

Note13 Mar 2024
High satisfaction levels reported by people, relatives and staff in surveys and direct feedback
Note13 Mar 2024
Provider worked in partnership with occupational therapists, district nursing teams and other community professionals
Note13 Mar 2024
Registered manager demonstrated openness to learning; introduced monthly newsletter and 'carer of the month' award
Note13 Mar 2024
Quality assurance improved with unannounced spot checks, telephone monitoring, and daily log reviews
Note13 Mar 2024
Person-centred care plans capturing likes, dislikes, communication needs, dietary preferences and end of life wishes
Note13 Mar 2024
Staff receive regular supervision, annual appraisals, face-to-face and e-learning training including medicines and safeguarding

Note13 Mar 2024
Improving care quality in response to complaints or concerns
Note13 Mar 2024
Planning personalised care to ensure people have choice and control; End of life care and support
Note13 Mar 2024
Meeting people's communication needs

Note13 Mar 2024
Learning lessons when things go wrong
Note13 Mar 2024
Preventing and controlling infection
Note13 Mar 2024
Systems and processes to safeguard people from the risk of abuse
Note13 Mar 2024
Staffing and recruitment
Note13 Mar 2024
Using medicines safely
Note13 Mar 2024
Assessing risk, safety monitoring and management

Note13 Mar 2024
Working in partnership with others
Note13 Mar 2024
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note13 Mar 2024
How the provider understands and acts on the duty of candour; Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Mar 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info