Simplified Staffing Limited Highland House

Mitcham, CR4 · Established 2018

A CQC-regulated home-care provider serving Mitcham, registered since 2018. Rated Good at its most recent CQC inspection (Jun 2023).

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What the CQC found

The five questions inspectors ask, and how Simplified scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Provider now over-staffed following recruitment drive, ensuring continuity of familiar staff for each person”
CQC inspection report, Jun 2023

“Staff receive robust induction mapped to the Care Certificate, with shadowing of experienced colleagues”
CQC inspection report, Jun 2023

“Open and inclusive culture with monthly welfare calls, quarterly home monitoring visits and annual satisfaction surveys”
CQC inspection report, Jun 2023

Inspection history

The trajectory matters as much as the latest rating.

Jun 2023
Good
This focused inspection of Simplified Staffing Limited found sufficient improvements had been made since the previous Requires Improvement rating, with the provider no longer in breach of Regulations 17 or 18. Both Safe and Well-Led are now rated Good, raising…
May 2022
Requires improvement
Highland House domiciliary care service was rated Requires Improvement overall, with breaches of Regulations 17 (governance) and 18 (staffing) identified including widespread late/short calls, medicines administration failures, inadequate recruitment reference…
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Simplified does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CR4 3TD in Mitcham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CR4

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