Operated by Simplified Staffing Limited

Simplified Staffing Limited Highland House

GoodRated 6 Jan 2023Home care · Mitcham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 May 2022
Supporting people to express their views and be involved in making decisions about their care

Note1 Jun 2023
Provider now over-staffed following recruitment drive, ensuring continuity of familiar staff for each person
Note1 Jun 2023
Staff receive robust induction mapped to the Care Certificate, with shadowing of experienced colleagues
Note1 Jun 2023
Open and inclusive culture with monthly welfare calls, quarterly home monitoring visits and annual satisfaction surveys
Note1 Jun 2023
Person-centred, up-to-date care plans with detailed risk assessments regularly reviewed as needs change
Note1 Jun 2023
Quality assurance and compliance manager role created post-inspection to oversee governance and continuous improvement
Note1 Jun 2023
Medicines systems well-organised with electronic records, no omissions found; competency regularly assessed
Note1 Jun 2023
Thorough pre-employment checks including DBS, right to work, identity and character references now consistently followed
Note1 Jun 2023
Electronic call monitoring system effectively coordinates and flags missed or late visits in real time

Note18 May 2022
End of life care and support
Note18 May 2022
Improving care quality in response to complaints or concerns
Note18 May 2022
Meeting people's communication needs
Note18 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Jun 2023
Learning lessons when things go wrong
Note1 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Jun 2023
Preventing and controlling infection
Note1 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note1 Jun 2023
Using medicines safely
Note1 Jun 2023
Assessing risk, safety monitoring and management

Note1 Jun 2023
Working in partnership with others
Note1 Jun 2023
Engaging and involving people using the service, the public and staff, fully considering equality characteristics
Note1 Jun 2023
Planning and promoting person-centred, high-quality care and support; duty of candour
Note1 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
Note18 May 2022
Duty of candour
Note18 May 2022
Working in partnership with others