Operated by Carepoint Services Limited

Carepoint Services (Beckenham)

GoodRated 19/01/2021Home care · Beckenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Jul 2021
Supporting people to express their views and be involved in making decisions about their care
Note31 Jul 2021
Respecting and promoting people's privacy, dignity and independence
Note31 Jul 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note31 Jul 2021
Ensuring consent to care and treatment in line with law and guidance
Note31 Jul 2021
Staff support: induction, training, skills and experience
Note31 Jul 2021
Supporting people to live healthier lives, access healthcare services and support
Note31 Jul 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note31 Jul 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 Jul 2021
People involved in care planning with regular reviews and surveys to capture feedback
Note31 Jul 2021
Staff trained in equality, diversity, MCA, end of life care, dementia and infection control
Note31 Jul 2021
Positive partnership working with health and social care professionals including GPs, district nurses and local authorities
Note31 Jul 2021
Effective quality monitoring systems including spot checks, care plan audits and accident/incident trend analysis
Note31 Jul 2021
Medicines administered safely with accurate MARs regularly audited by office staff
Note31 Jul 2021

Note31 Jul 2021
Improving care quality in response to complaints or concerns
Note31 Jul 2021
Meeting people's communication needs
Note31 Jul 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note31 Jul 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support

Note31 Jul 2021
Preventing and controlling infection
Note31 Jul 2021
Learning lessons when things go wrong
Note31 Jul 2021
Using medicines safely
Note31 Jul 2021
Staffing and recruitment
Note31 Jul 2021
Assessing risk, safety monitoring and management
Note31 Jul 2021
Systems and processes to safeguard people from the risk of abuse

Note31 Jul 2021
Engaging and involving people using the service, the public and staff
Note31 Jul 2021
Working in partnership with others
Note31 Jul 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note31 Jul 2021
Planning and promoting person-centred, high-quality care and support with openness

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info