Operated by Michael Rgis' Care Ltd

Michael Rgis Care Ltd

GoodRated 11 Feb 2022Home care · Colchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note2 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Nov 2022
Supporting people to live healthier lives, access healthcare services and support
Note2 Nov 2022
Staff support: induction, training, skills and experience
Note2 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Nov 2022
Open communication and active feedback-seeking from people and families
Note2 Nov 2022
Staff trained in safeguarding, medication, food safety, end of life care and MCA principles
Note2 Nov 2022
Regular audits, including an external audit, used to drive improvements
Note2 Nov 2022
Contingency plans in place given the registered manager was the sole care provider
Note2 Nov 2022
Safe recruitment with DBS checks and references
Note2 Nov 2022
Person-centred care plans written in the first person, co-created with people and families

Note2 Nov 2022
End of life care and support
Note2 Nov 2022
Improving care quality in response to complaints or concerns
Note2 Nov 2022
Meeting people's communication needs
Note2 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Nov 2022
Continuous learning and improving care; Working in partnership with others
Note2 Nov 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of Candour
Note2 Nov 2022
Engaging and involving people using the service, the public and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info