Operated by Christine- Marie Care Limited

Christine- Marie Care

GoodRated 25/12/2019Home care · Peterborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2020
Supporting people to express their views and be involved in making decisions about their care
Note29 Jan 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jan 2020
Ensuring consent to care and treatment in line with law and guidance
Note29 Jan 2020
Staff working with other agencies to provide consistent, effective, timely care
Note29 Jan 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jan 2020
Staff support: induction, training, skills and experience
Note29 Jan 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
The service worked in effective partnership with GPs, CCGs, district nurses, and local authority.
Note29 Jan 2020
End of life wishes were recorded and appropriate professionals involved to support people at home.
Note29 Jan 2020
The registered manager demonstrated strong oversight of audits, incidents, complaints, and staff development.
Note29 Jan 2020
Staff received regular training, supervision, and support, including specialist NHS dietetic training.
Note29 Jan 2020
Care plans were detailed and person-centred, guiding staff on individual communication and support preferences.
Note

Note29 Jan 2020
End of life care and support
Note29 Jan 2020
Improving care quality in response to complaints or concerns
Note29 Jan 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note29 Jan 2020
Meeting people's communication needs
Note29 Jan 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Jan 2020
Learning lessons when things go wrong
Note29 Jan 2020
Preventing and controlling infection
Note29 Jan 2020
Using medicines safely
Note29 Jan 2020
Staffing and recruitment
Note29 Jan 2020
Assessing risk, safety monitoring and management
Note29 Jan 2020
Systems and processes to safeguard people from the risk of abuse

Note29 Jan 2020
Working in partnership with others
Note29 Jan 2020
Continuous learning and improving care
Note29 Jan 2020
Engaging and involving people using the service, the public and staff
Note29 Jan 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note29 Jan 2020
How the provider understands and acts on the duty of candour
Note29 Jan 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering