Operated by North Yorkshire Council

Scarborough Home Support

GoodRated 17/12/2019Home care · Scarborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Dec 2019
Respecting and promoting people's privacy, dignity and independence
Note17 Dec 2019
Supporting people to express their views and be involved in making decisions about their care
Note17 Dec 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Dec 2019
Ensuring consent to care and treatment in line with law and guidance
Note17 Dec 2019
Supporting people to live healthier lives, access healthcare services and support
Note17 Dec 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Dec 2019
Staff support: induction, training, skills and experience
Note17 Dec 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Dec 2019
Strong partnership working with professionals and independence coordinators
Note17 Dec 2019
Effective quality assurance systems in place with timely action on shortfalls
Note17 Dec 2019
Registered managers promoted an open, transparent, person-centred culture
Note17 Dec 2019
Staff treated people with dignity, respect and promoted independence
Note17 Dec 2019
People were fully involved in care planning and supported to make their own decisions
Note17 Dec 2019
Staff received comprehensive induction, regular supervision, competency checks and annual appraisals

Note17 Dec 2019
Improving care quality in response to complaints or concerns
Note17 Dec 2019
Supporting people to develop and maintain relationships to avoid social isolation
Note17 Dec 2019
Meeting people's communication needs
Note17 Dec 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Dec 2019
Preventing and controlling infection
Note17 Dec 2019
Using medicines safely
Note17 Dec 2019
Staffing and recruitment
Note17 Dec 2019
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note17 Dec 2019
Systems and processes to safeguard people from the risk of abuse

Note17 Dec 2019
Working in partnership with others
Note17 Dec 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Dec 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info