Operated by Tenda Hands HomeCare Ltd

Tenda Hands Homecare

Not RatedHome care · Northolt

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

effective

Note24 Sept 2024
Ensuring consent to care and treatment in line with law and guidance
Note24 Sept 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Sept 2024
Staff support: induction, training, skills and experience
Note24 Sept 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Other

Note24 Sept 2024
The provider worked in partnership with health and social care professionals including district nurses and GPs.
Note24 Sept 2024
Care plans documented equality characteristics and staff were able to communicate in multiple languages.
Note24 Sept 2024
The service supported people in the least restrictive way possible in line with Mental Capacity Act principles.
Note24 Sept 2024
Medication Administration Records viewed were of good standard with no gaps or omissions.
Note24 Sept 2024
Supervision and self-appraisal processes were in place and discussed with care workers annually.
Note24 Sept 2024
New staff completed an induction using the Care Certificate framework and had access to ongoing training and annual refreshers.
Note24 Sept 2024
Care workers had completed infection prevention and control training and were supplied with appropriate PPE.
Note24 Sept 2024
Staff were aware of their responsibility to report allegations of abuse and people reported feeling safe with care workers.
minorincident_learning24 Sept 2024
The provider had systems in place to respond if things went wrong, however they were not reviewed to see how they could be prevented from happening again.
moderatestaff_training24 Sept 2024
the risk assessments lacked detail and guidance for care workers in how to manage the risks in relation to medicines assistance safely.
moderaterecord_keeping24 Sept 2024
around 50% of calls were improperly logged. Improperly logged calls meant care workers did not log in or log out.
criticalgovernance24 Sept 2024
The electronic call monitoring system did not effectively alert the provider to late and missed calls. The auditing of staff recruitment records did not highlight the shortfalls we found.
moderateperson_centred_care24 Sept 2024
I cannot remember doing a care plan with them. Someone came out a few weeks ago asking questions. I am not entirely happy with the care; it isn't the way I want it.

responsive

Note24 Sept 2024
Improving care quality in response to complaints or concerns
Note24 Sept 2024
Meeting people's communication needs
Note24 Sept 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

safe

Note24 Sept 2024
Learning lessons when things go wrong
Note24 Sept 2024
Preventing and controlling infections
Note24 Sept 2024
Systems and processes to safeguard people from the risk of abuse
Note24 Sept 2024
Assessing risk, safety monitoring and management
Note24 Sept 2024
Using medicines safely
Note24 Sept 2024
Staffing and recruitment

well_led

Note24 Sept 2024
Working in partnership with others
Note24 Sept 2024
Continuous learning and improving care
Note24 Sept 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note24 Sept 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info