Operated by The Superior Healthcare Group Ltd

Superior Healthcare

GoodRated 2 May 2020Home care · Whitstable

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Supporting people to live healthier lives, access healthcare services and support
Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet

Note1 Aug 2023
People confirmed PPE was used effectively and infection control training was provided to staff.
Note1 Aug 2023
Provider worked in partnership with health and social care professionals and attended sector forums.
Note1 Aug 2023
Staff felt respected, supported and valued, promoting a positive and improvement-driven culture.
Note1 Aug 2023
Rapid response team deployed to cover unfulfilled calls due to sickness or short-notice absences.
Note1 Aug 2023
Effective quality monitoring with monthly audits, quarterly analysis, and trend review by registered manager.
Note1 Aug 2023

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
How the provider understands and acts on the duty of candour
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering