Community Support Services

Ashford, TN26 · Established 29/1 · Operated by Canterbury Oast Trust

A CQC-regulated home-care provider serving Ashford, registered since 29/1. Rated Requires improvement at its most recent CQC inspection (19/04/2023).

What the CQC found

The five questions inspectors ask, and how Community scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

“Staff felt valued, supported and part of an inclusive culture.”
CQC inspection report, Apr 2023

“Management were visible, approachable and engaged people, relatives and staff in developing the service.”
CQC inspection report, Apr 2023

“People were supported to have maximum choice and control; staff worked within MCA principles.”
CQC inspection report, Apr 2023

Inspection history

Apr 2023
Requires improvement
Community Support Services improved from Inadequate to Requires Improvement following a follow-up inspection, with previous regulatory breaches in risk assessment, medicines management, safeguarding, staffing and governance no longer found. However, inconsiste…
Oct 2022
Inadequate
Community Support Services was rated Inadequate overall, with enforcement action taken for breaches of Regulations 12, 13, 17 and 18, covering unsafe medicines management, failure to prevent financial abuse, absent governance systems, and insufficient staffing…
Dec 2019
Good
Community Support Services provides good quality, person-centred care for people with a learning disability, with staff who know people well and actively promote independence, choice and positive risk-taking. However, governance is rated Requires Improvement d…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at TN26 3RJ in Ashford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TN26

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