Operated by Holistic Care 4U Ltd

Holistic Care 4U

GoodRated 17/01/2020Home care · Doncaster

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Jan 2020
Respecting and promoting people's privacy, dignity and independence
Note17 Jan 2020
Supporting people to express their views and be involved in making decisions about their care
Note17 Jan 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Jan 2020
Ensuring consent to care and treatment in line with law and guidance
Note17 Jan 2020
Supporting people to live healthier lives, access healthcare services and support
Note17 Jan 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Jan 2020
Staff support: induction, training, skills and experience
Note17 Jan 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Jan 2020
Outstanding end-of-life care feedback: district nurses described the service as 'one of the best care services they had seen'
Note17 Jan 2020
Positive relationships with external professionals including district nurses, healthcare professionals and social workers
Note17 Jan 2020
Registered manager took a hands-on approach, with clear communication with staff, people and families daily
Note17 Jan 2020
The service was flexible in accommodating short-notice changes to care calls
Note17 Jan 2020
People reported staff were never rushed, always stayed the full allocated time and treated them with dignity and respect
Note

Note17 Jan 2020
End of life care and support
Note17 Jan 2020
Improving care quality in response to complaints or concerns
Note17 Jan 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note17 Jan 2020
Meeting people's communication needs
Note17 Jan 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Jan 2020
Learning lessons when things go wrong
Note17 Jan 2020
Preventing and controlling infection
Note17 Jan 2020
Using medicines safely
Note17 Jan 2020
Assessing risk, safety monitoring and management
Note17 Jan 2020
Staffing and recruitment
Note17 Jan 2020
Systems and processes to safeguard people from the risk of abuse

Note17 Jan 2020
Working in partnership with others
Note17 Jan 2020
Engaging and involving people using the service, the public and staff
Note17 Jan 2020
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note17 Jan 2020
How the provider understands and acts on the duty of candour
Note17 Jan 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering