Operated by Sublime Care Solution Limited

Sublime Care Solution

GoodRated 24/08/2022Home care · Wolverhampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note24 Aug 2022
Positive feedback from relatives and staff about the service
Note24 Aug 2022
Duty of candour requirements understood and met
Note24 Aug 2022
Provider demonstrated lessons learnt and used last inspection to make improvements
Note24 Aug 2022
Staff felt supported and had regular supervision meetings
Note24 Aug 2022
Quality checks and audits (including medicines management) completed to identify risks
Note24 Aug 2022
Infection control procedures in place with PPE freely available and COVID-19 testing in line with guidance
Note24 Aug 2022
Sufficient staffing levels with relevant pre-employment checks completed
Note24 Aug 2022
Medicines were managed safely and staff received training and competency checks
Note24 Aug 2022
Risks to people's individual needs were assessed, monitored and reviewed

Note24 Aug 2022
Learning lessons when things go wrong
Note24 Aug 2022
Preventing and controlling infection
Note24 Aug 2022
Staffing and recruitment
Note24 Aug 2022
Using medicines safely
Note24 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note24 Aug 2022
Assessing risk, safety monitoring and management

Note24 Aug 2022
Engaging and involving people using the service, the public and staff
Note24 Aug 2022
Duty of candour
Note24 Aug 2022
Working in partnership with others
Note24 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note24 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements