Operated by Next Stage 'A Way Forward' Ltd

Next Stage 'A Way Forward' - St Pauls Court

GoodRated 10 Jun 2022Home care · Bury

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Other

Note6 Oct 2022
Tenant meetings reintroduced enabling people to raise concerns and ideas
Note6 Oct 2022
Service action plan outlining goals around staffing, people's experience and environment
Note6 Oct 2022
Effective partnership working with health and social care professionals
Note6 Oct 2022
Accessible information provided in pictorial, easy read, wipe board and Makaton formats
Note6 Oct 2022
Positive feedback from staff, professionals and people about the registered manager
Note6 Oct 2022
Safe recruitment procedures with structured rota offering consistent support
Note6 Oct 2022
Safe management and administration of prescribed medicines
Note6 Oct 2022
Personalised care tailored around people's likes, wishes and preferences
Note6 Oct 2022
Comprehensive assessments providing clear direction for staff and reducing risk
Note6 Oct 2022
New service model introduced providing structured staffing arrangements and improved support plans
minorstaffing_levels6 Oct 2022
On-going recruitment was taking place to fill current vacancies and increase flexibility.
minorother6 Oct 2022
People raised concerns about the safety and security of the building and grounds. The registered manager confirmed work to repair the entrance gate had been planned.
minorsafeguarding6 Oct 2022
A concern was raised with us during the inspection. A safeguarding concerns was raised with the local authority.
minorperson_centred_care6 Oct 2022
Feedback from people was mixed about the activities and opportunities available to them. Whilst some people were very active, others felt opportunities were limited.
minorinfection_control6 Oct 2022
Appropriate management plans were put in place following an outbreak at the service to minimise the impact on people.

responsive

Note6 Oct 2022
Improving care quality in response to complaints or concerns
Note6 Oct 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note6 Oct 2022
Meeting people's communication needs
Note6 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

safe

Note6 Oct 2022
Preventing and controlling infection
Note6 Oct 2022
Using medicines safely
Note6 Oct 2022
Staffing and recruitment
Note6 Oct 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note6 Oct 2022
Assessing risk, safety monitoring and management

well_led

Note6 Oct 2022
Working in partnership with others
Note6 Oct 2022
Engaging and involving people using the service, the public and staff; promoting a positive person-centred culture
Note6 Oct 2022
How the provider understands and acts on the duty of candour; managers and staff being clear about their roles; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info