Copthorne Complete Home Care Limited

Not RatedHome care · Shrewsbury

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note27 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Sept 2022
Supporting people to express their views and be involved in making decisions about their care

Note27 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Sept 2022
Staff support: induction, training, skills and experience
Note27 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Sept 2022
Care records were paper-based, held within a locked cabinet or people's own homes and only accessible to those that required access
Note27 Sept 2022
Staff member reported feeling supported by and able to approach the provider ('[Provider] is very approachable and listens.')
Note27 Sept 2022
One relative stated 'Of all the carers we've had for [person's name], they are the best'
Note27 Sept 2022
Relatives reported staff treated their family members with kindness and compassion ('[Staff member] is very warm and friendly.')
criticalother27 Sept 2022
The provider had not adhered to safe recruitment practices. This placed people at risk of being supported by unsuitable staff.

Note27 Sept 2022
End of life care and support
Note27 Sept 2022
Improving care quality in response to complaints or concerns
Note27 Sept 2022
Meeting people's communication needs (Accessible Information Standard)
Note27 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Sept 2022
Using medicines safely
Note27 Sept 2022
Staffing and recruitment
Note27 Sept 2022
Assessing risk, safety monitoring and management; learning lessons; preventing and controlling infection

Note27 Sept 2022
Engaging and involving people, public and staff; working in partnership with others
Note27 Sept 2022
Promoting a positive culture; duty of candour
Note27 Sept 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info