Copthorne Complete Home Care Limited

Shrewsbury, SY1 · Established 03/0

A CQC-regulated home-care provider serving Shrewsbury, registered since 03/0. Rated Not Rated at its most recent CQC inspection.

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What the CQC found

The five questions inspectors ask, and how Copthorne scored.

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

In their own words: what inspectors said

“Care records were paper-based, held within a locked cabinet or people's own homes and only accessible to those that required access”
CQC inspection report, Sept 2022

“Staff member reported feeling supported by and able to approach the provider ('[Provider] is very approachable and listens.')”
CQC inspection report, Sept 2022

“One relative stated 'Of all the carers we've had for [person's name], they are the best'”
CQC inspection report, Sept 2022

Inspection history

The trajectory matters as much as the latest rating.

Feb 2025
Not rated
At the time of our assessment, 3 people were receiving the regulated activity of personal care. Our assessment of the service started on 10 October 2024 and ended on 2 December 2024. Two inspectors carried out a visit to the agency’s office on 22 October 2024.…
Sept 2024
Not rated
Date of assessment 28 February to 7 March 2024. We found 8 breaches of the legal regulations in relation to safeguarding, safe care and treatment, consent, person centred care, governance, staff training, failing to display their inspection rating and failing…
Sept 2022
Inadequate
First inspection of this domiciliary care agency rated Inadequate overall and placed in special measures, with breaches of Regulations 9, 12, 13, 17, 18 and 19 covering person-centred care, safe care, safeguarding, governance, staffing and recruitment. Widespr…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Copthorne does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SY1 3FE in Shrewsbury. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SY1

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