Operated by ARCH Care Services Limited

ARCH Care Services Ltd

GoodRated 26/05/2021Home care · Clevedon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note30 Apr 2022
Good partnership working with GPs, district nurses, social workers and local authorities
Note30 Apr 2022
Regular audits of medication, call allocations, safeguarding and incidents with provider oversight
Note30 Apr 2022
Positive, supportive culture with staff feeling well-supported by management
Note30 Apr 2022
Robust PPE use, infection control training, weekly Covid-19 testing and vaccinations
Note30 Apr 2022
Care plans contained individual risk assessments including environment, moving and handling, and falls
Note30 Apr 2022
Staff trained in safeguarding with good knowledge of abuse types and reporting routes
Note30 Apr 2022
Medicines administered safely with clear guidance and records for staff
Note30 Apr 2022
Improvements made to safe recruitment with DBS checks now completed prior to employment, no longer in breach of Regulation 18
minorleadership30 Apr 2022
Not everyone was familiar with who the registered manager was.
minorstaff_competency30 Apr 2022
on occasions people experienced care delivered by staff who were not familiar to them
minorinfection_control30 Apr 2022
there was no environmental risk assessment in place which confirmed what arrangements staff should follow whilst in the office

Note30 Apr 2022
Learning lessons when things go wrong
Note30 Apr 2022
Using medicines safely
Note30 Apr 2022
Assessing risk, safety monitoring and management
Note30 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Apr 2022
Preventing and controlling infection
Note30 Apr 2022
Staffing and recruitment

Note30 Apr 2022
Working in partnership with others
Note30 Apr 2022
Engaging and involving people, public and staff
Note30 Apr 2022
Managers and staff being clear about their roles and regulatory requirements
Note30 Apr 2022
Continuous learning and improving care
Note30 Apr 2022
Promoting a positive, person-centred culture