Operated by HH Community Care Limited

Nupath Care Northumberland

GoodRated 12 Jun 2019Home care · Cramlington

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note13 Jul 2022
Open and transparent management culture with audits, checks and proactive issue resolution.
Note13 Jul 2022
Hospital passports and communication plans were in place to support people with complex needs.
Note13 Jul 2022
Accidents and incidents were recorded, reported and analysed monthly for trends, with lessons shared with staff.
Note13 Jul 2022
Effective partnership working with local authority, healthcare professionals and specialist teams.
Note13 Jul 2022
Personalised, person-centred support enabled people to have choice, control and independence in their lives.
Note13 Jul 2022
Robust recruitment processes and sufficient staffing levels ensured people received their care calls.
Note13 Jul 2022
People were treated with dignity, kindness and respect, with many compliments received about the caring attitude of staff.
minorinfection_control13 Jul 2022
We observed one occasion where staff had not used gloves when they should have. This was addressed by the registered manager.
minormedication_management13 Jul 2022
We did find some minor recording issues, but these had no impact on people. The registered manager addressed these straight away.
minorstaff_training13 Jul 2022
Staff received suitable training although a small number of staff were a little behind. Refresher training was planned.
minorsupervision_appraisal13 Jul 2022
Supervision sessions had not been carried out as regularly as it should for a small number of staff.
minorrecord_keeping13 Jul 2022
A small number of care records were in need of some update, but this was being addressed.
moderateconsent_capacity13 Jul 2022
Some decisions made in the best interests of people to maintain their safety were not always fully documented.