Operated by Rings Homecare Service Ltd

Rings Homecare Greater Manchester

Not RatedHome care · Bolton

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CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note16 May 2023
Regular staff meetings held at various times to allow maximum attendance, supplemented by staff surveys.
Note16 May 2023
People and relatives expressed high satisfaction, with over 40 telephone reviews completed in 2023 yielding largely positive feedback.
Note16 May 2023
Infection control policies up to date, with regular spot checks, audits, and an infection control champion in place.
Note16 May 2023
Care files contained a range of risk assessments covering health and safety, falls, manual handling, and medicines.
Note16 May 2023
Staff trained in safeguarding annually, with a recent practical refresher session held during a staff meeting.
Note16 May 2023
Staff recruited safely with all pre-employment checks including DBS completed.
Note16 May 2023
Care visits completed at agreed times with staff remaining for the full length of the call and no missed calls reported.
moderateother16 May 2023
The provider agreed at the last two inspections to ensure de-registration forms were submitted for a previous manager... At the time of this inspection, these forms had still not been submitted.
criticalgovernance16 May 2023
Regular medicines audits were completed but these had not been effective in identifying the issues found on our inspection. We have identified issues with aspects of medicines management at the last 3…
criticalrecord_keeping16 May 2023
Record keeping relating to medicines management was not robust... breach of regulation 17 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
criticalmedication_management16 May 2023
one person's medicine record had not been clearly amended to show a change in the strength of tablets supplied. A second record showed duplicate entries for administration of the same medicine over tw…
Note19 Oct 2022
Service worked in partnership with stakeholders such as social workers and district nurses

safe

Note16 May 2023
Preventing and controlling infection
Note16 May 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note16 May 2023
Systems and processes to safeguard people from the risk of abuse
Note16 May 2023
Staffing and recruitment
Note16 May 2023
Using medicines safely
Note19 Oct 2022
Systems and processes to safeguard people from the risk of abuse

well_led

Note16 May 2023
Working in partnership with others
Note16 May 2023
How the provider understands and acts on the duty of candour
Note16 May 2023
Engaging and involving people, the public and staff; Promoting a positive person-centred culture
Note16 May 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning and improving care
Note19 Oct 2022
Working in partnership with others
Note19 Oct 2022
How the provider understands and acts on the duty of candour