Operated by Kindred Hearts Ltd

My Homecare West Sussex

GoodRated 17/01/2020Home care · Horsham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note17 Jan 2020
People's diverse needs including cultural, religious, and communication needs were reflected in care plans
Note17 Jan 2020
The service worked in partnership with health professionals and made timely referrals for changing needs
Note17 Jan 2020
Quality assurance systems including spot checks, phone calls, and care plan audits were in place
Note17 Jan 2020
People were supported by a small consistent group of staff with new carers always introduced by a familiar person
Note17 Jan 2020
Risk assessments including environmental and community access risks were completed and regularly reviewed
Note17 Jan 2020
Staff completed Care Certificate induction with competency checks and shadowing before independent working
Note17 Jan 2020
Rotas were well organised with appropriate travel time between visits and no missed care visits reported