First Choice Care Agency Limited

Leicester, LE5 · Established 10/0

A CQC-regulated home-care provider serving Leicester, registered since 10/0. Rated Good at its most recent CQC inspection (29/06/2023).

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What the CQC found

The five questions inspectors ask, and how First scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Infection prevention and control training completed; PPE supplied and competency checks undertaken.”
CQC inspection report, Jun 2023

“Quality assurance procedures introduced to seek feedback from people and relatives twice yearly.”
CQC inspection report, Jun 2023

“Registered manager and office manager were open, honest and transparent, acknowledging previous shortfalls and demonstrating commitment to improvement.”
CQC inspection report, Jun 2023

Inspection history

The trajectory matters as much as the latest rating.

Jun 2023
Good
First Choice Care Agency improved from Inadequate to Good overall following significant remediation of prior regulatory breaches in safety, staffing, consent, recruitment and governance, and was removed from Special Measures. Well-led remains Requires Improvem…
Feb 2023
Inadequate
First Choice Care Agency Limited was rated Inadequate overall following a focused inspection in November 2022, with repeated breaches of regulations relating to safe care and treatment, staffing, fit and proper persons, consent, and governance identified acros…
Sept 2022
Requires improvement
First Choice Care Agency was rated Requires Improvement, having improved from Inadequate and exited Special Measures, but remained in breach of regulations 12, 17 and 18 covering safe care, governance and staffing. Key concerns included unsafe medicines manage…
Feb 2022
Inadequate
Geraint House was rated Inadequate overall and placed into special measures following a focused inspection that found breaches of Regulations 11, 12, 16, 17, 18 and 19 covering medicines, risk, capacity, complaints, staffing, recruitment and governance. Warnin…
Feb 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What First does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at LE5 0QD in Leicester. Service area not formally published; we recommend asking the agency directly when requesting a quote.

LE5

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