First Choice Care Agency Limited

GoodRated 29/06/2023Home care · Leicester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note29 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Jun 2023
Staff support: induction, training, skills and experience
Note29 Jun 2023
Ensuring consent to care and treatment in line with law and guidance

Note29 Jun 2023
Infection prevention and control training completed; PPE supplied and competency checks undertaken.
Note29 Jun 2023
Quality assurance procedures introduced to seek feedback from people and relatives twice yearly.
Note29 Jun 2023
Registered manager and office manager were open, honest and transparent, acknowledging previous shortfalls and demonstrating commitment to improvement.
Note29 Jun 2023
Staff worked effectively with external health and social care professionals, using emergency admission grab sheets.
Note29 Jun 2023
Mental Capacity Act assessments implemented and completed as required, with staff demonstrating good understanding.
Note29 Jun 2023
Staff received safeguarding training and were aware of their responsibilities; people told inspectors they felt safe.

Note29 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note29 Jun 2023
Learning lessons when things go wrong
Note29 Jun 2023
Preventing and controlling infection
Note29 Jun 2023
Using medicines safely
Note29 Jun 2023
Staffing and recruitment
Note29 Jun 2023
Assessing risk, safety monitoring and management

Note29 Jun 2023
Working in partnership with others
Note29 Jun 2023
Engaging and involving people using the service, the public and staff
Note29 Jun 2023
How the provider understands and acts on the duty of candour
Note29 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements